FAQ Answers

Please allow 7-14 business day for processing and shipping of your order. Business days consist of Mon-Fri only. Weekends and holidays are NOT included. Please only contact us for order updates if we have surpassed our timeframe with no communication. Our goal is making sure our customers receive their orders as soon as possible. We will always attempt to get orders to our customers before time frame presented. Our goal is to communicate clear expectations to provide qualtity customer service.

All appointments must be canceled 72hrs in advance for a refund. If your appointment is NOT canceled in time NO REFUND will be granted. If for any reason we cancel your appointment you will have the option to reschedule or you'll be granted a FULL REFUND. If you miss your scheduled appointment NO REFUND will be granted. If you choose to reschedule after your appointment is missed you will be subjected to pay 50% of the price. Example if the orginal price is $100 you will need to pay $50 to rebook. It is your respondsibility to CHECK YOUR EMAIL. All booking info wiill be sent 24hrs in advance and on the day of. Please refrain from contacting us on social media. EMAIL ONLY. Please check your spam for any emails. You can also contact us if you have questions about our policy.

We allow returns on everything except shapewear, digital content, webinars, and events. Those items are final sale. We can't accept any item that may have had contact with any part of the body. This is a safety protocol to protect our staff and others. Services are non-refundable due to time spent that can't be returned back. E-books are non-refundable due to it being delivered after purchase. Once it's delivered you'll have access to that digital product forever. If company issue is presented within any of these items refunds will be granted. Company issues with be reviewed and notified to all customers affected via email. You can return items unopened in orginal packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days have passed from the time of your purchase we can not offer a refund or exchange. If item is sent back buyer will be responsible for returning the item. In the case of company related issue we will be held responsible and exchange or refund will be granted after reviewed.

No, all live webinars and digital products are final sale. We understand that you may miss a webinar due to unforeseen circumstances. However, we are not expected to refund for those matters. You can contact us with any concerns and we will do our best to accommodate you. Thank you for understanding.

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Chrissy Couture may use third-parties to provide services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our contracts with you; or to protect our rights, or our safety and/or the safety of our service users, or others. We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our legal and statutory obligations. We will share your personal information with suppliers of services in respect of any service you receive from us. This may include using the services of a Credit Reference Agency. We will share your personal information with suppliers of services in respect of any service you receive from us. We will share your information with relevant government agencies where it is necessary or we have a legal obligation to do so. We do not sell your information to anyone else. Your personal data is not transferred outside the EEA unless it is necessary and in compliance with the requirements of data protection law. You have the right to access any personal information that Chrissy Couture processes about you and to request information about: ​What personal data we hold about you The purposes of the processing The categories of personal data concerned The recipients to whom the personal data has/will be disclosed How long we intend to store your personal data for If we did not collect the data directly from you, information about the source.

Yes, paypal allows you to use your debit card as well. When you check out select paypal. Choose pay as guest. Select the option to pay with your debit card. You will NOT have to create or log into an account. We use Paypal to protect our customers and our company. However we offer other payment options. Paypal is not the only option!

Please text "READY" to 313-236-7316 and I will send next steps.